Trilogy Touch Technology Computer Monitor Trilogy Touch Monitor User Manual

Touch Monitor Users Guide  
Copyright © 2004, Trilogy Touch Technology, Inc. All rights reserved  
The information contained in the document is subject to change without notice. Nor  
does the contained information constitute a warranty, either expressed or implied or  
as an obligation by Trilogy Touch Technology.  
...........................................................................1  
GETTING STARTED  
Introduction..............................................................................................1  
Trilogy Touch Technology shall not be liable for the accuracy of the information,  
fitness for purpose or direct or indirect consequential damages.  
.....................................................................................................1  
Features  
Unpacking and Checking of the Package Contents..............................1  
................................................................................1  
Patents, patents under application, trademarks, copyrights and other intellectual  
property rights may cover the information in this document.  
Accessories Included  
System Requirements..............................................................................2  
..................................................................................................2  
Manufacturers or products mentioned in this document have their own respective  
trademarks.  
Mounting  
Using Touch Input ...................................................................................2  
INSTALLING THE TOUCH MONITOR.......................................3  
..........................................................................3  
Connecting the Monitor  
.........................................................4  
OPERATING THE MONITOR  
Adjusting the Viewing Angle ..................................................................4  
...............................................................................5  
Operating Procedure  
Additional information about the On-Screen-Display .........................6  
...............................................................................................7  
Menu Table  
..........................................................................8  
FOR YOUR SAFETY  
.................9  
SPECIAL NOTES ON LCD TOUCH MONITORS  
Cleaning ....................................................................................................9  
.................................................................................9  
Power Management  
Supported Timing..................................................................................10  
.................................................................10  
Troubleshooting Procedures  
......................................... 11  
CONFORMITY AND COMPLIANCE  
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System Requirements  
INSTALLING THE TOUCH MONITOR  
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DO NOTinstall the monitor in areas where sudden temperature changes may occur, or in humid,  
The following are basic requirements for using the Touch Monitor. Please check the specifications and  
Supported Video Timing section of this Users Guide for specifics.  
dusty, or smoky environments as it may cause fire, electric shock or damage.  
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DO NOTexpose this product to rain, water, moisture, or sunlight  
MAINTAIN good ventilation; covering of ventilation slots or holes may cause a fire  
PLACE the monitor at least 4” (or 10 cm) way from the walls  
SAFE storage temperature of the LCD Touch Monitor is in a range of -20 to +65  
INSTALL the software drivers via the supplied CD following standard operating system procedures  
·
·
This touch monitor requires connection to a personal computer. Both industry standard  
architecture and Macintosh hardware is supported.  
Various Operating System versions are supported for touch input operation. Please check  
the product features and specifications to insure that the OS you intend to use is supported.  
The included software installation disc contains the proper drivers for supported Operating  
Systems and devices.  
NOTE  
·
·
An analog, VESA standard video card for the PC is required. This touch monitor complies  
with DPMS and Plug & Play (DDC) standards.  
Remember that the connection of USB devices is done after the software drivers are  
loaded. Further instructions are provided during software installat ion and through the  
Help files on the driver CD.  
The personal computer will require either a standard 9 pin serial COM port or USB port,  
depending on the product version of the touch monitor. If the serial COM port is a 25 pin,  
D-connector, then an adaptor to 9-pin male is required. In addition, consideration should be  
given to system IRQ assignments for serial operation, as the touch controller cannot share an  
IRQ.  
Connecting the Monitor  
1. Turn off the PC and the LCD Touch Monitor before making any connections.  
2. Use the supplied VGA cable to connect the VGA connector of the LCD Touch Monitor to the VGA  
port of the PC system.  
3. Use the supplied audio cable to connect the “Audio in” jack on yourLCD Touch Monitor and the  
·
There should be enough electrical outlets to support the system installation. This would  
include the calculation of total current requirements. Although not a strict requirement, a  
surge protected power source is recommended.  
PC sound card’s “Audio outor speakerjack.  
4. Connect the male end of the power cord into a wall socket and the female end to the Touch Monitor.  
5. If your Touch Monitor has a USB interface, use the supplied USB cable to connect the USB  
connector of LCD Touch Monitor to the USB port of the PC system. Remember to follow proper  
software driver installation.  
Mounting  
6. If your Touch Monitor has a RS232 serial interface, unplug the PC keyboard and reconnect it to the  
supplied serial cable power adaptor. Connect the other end of the adaptor to the keyboard  
connector on the PC. Connect the serial D-connector to and standard PC serial comport.  
Connect the other end or the serialinterface cable to the Touch Monitor.  
The Touch Monitor may be used on any work surface by placing it on its supplied stand.  
In addition, this product is provided with permanent mounting capabilities. The rear of the main display  
body has mounting holes configured to conform to the VESA mounting standard. Typically, this  
mounting pattern allows the Touch Monitor to be installed on movable arms and specialized mobile  
equipment.  
7. Turn on your computer, and then turn on your LCD Touch Monitor.  
Alternatively, there are slotted mounting holes on the bottom of the product pedestal which will facilitate  
permanent installation of this product to walls, countertops and custom installations. Typically, this  
mounting pattern is used to attach the Touch Monitor to a counter in a permanent position. This  
mounting scheme may provide the most secure and stable mounting environment.  
Using any mounting method, consideration should be given to placement relative to cable length, power  
sources and cable routing.  
uPower  
Plug the power cord in.  
Connect with detachable VGA  
cable.  
vInput 1  
Using Touch Input  
wInput 2  
(Touch  
Connect to USB/RS232 cable  
Connect with PC sound card.  
The surface of this LCD Touch Monitor is a touch sensor. Some degree of caution is required to insure  
the effectiveness and long life as an input device. Avoid using sharp objects such as pens, pencils,  
scissors or screwdrivers as a pointing stylus. After installation of the driver software, a calibration should  
be performed. This action insures that the graphic coordinates match the touch coordinates, sometimes  
called mapping.  
Function)  
xAudio In  
NOTE  
For added protection, it is recommended to use a Surge Protection device plugged  
between the AC Adapter and the electrical wall outlet to prevent the effects of sudden  
current variations from reaching the LCD Touch Monitor. Sudden peaks of electricity may  
Different software applications may require specific “mouse click” parameters. The touch control panel  
will allow selection of multiple types of mouse button actions.  
cause damage to the Monitor.  
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OPERATING THE MONITOR  
How to Use the OSD (On Screen Display)  
Users can adjust the picture to the desired brightness and sharpness by following these instructions.  
The adjustment buttons utilize a security feature that required the use of a paper clip or pin to activate  
each selection. This is accomplished through pinholes in each button except the power on/off.  
The OSD function allows the user to easily adjust the display to the desired requirements. The OSD  
menu include s a main menu and sub-menus.  
Operating Procedure  
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Menu  
Enter OSD/Access sub-menu & selection  
Use the buttons on the right side control panel to adjust the OSD (see Operating the Monitor).  
/
Adjustment when OSD is shown/Quick contrast adjustment  
Selection or adjustment when OSD is shown/Quick brightness adjustment  
Exit the OSD menu when OSD is shown  
/
Language  
Color Temp. Selection  
Volume Adjustment  
Exit/ X  
Settings  
Auto  
Automatically optimize positions, phase & clock when OSD is not shown  
Power On/Off  
Image Adjustment  
Input Source Selection  
Power Switch  
Adjusting the Viewing Angle  
Your LCD Touch Monitor is designed to allow you to adjust to an optimal viewing angle.  
Current Audio Status  
Source Resolution & Frequency  
Status  
Color Temp. Status  
Input Source Status  
To make OSD adjustments:  
1. Power on the LCD Touch Monitor.  
2. Press “MENU” button to pop up the OSD menu.  
3. Press +” or -” button to select menu item.  
4. Press “MENU” button to select sub-menu.  
5. Press +” or -” button to select sub -menu item.  
6. Press “EXIT” button when finished adjusting and accept the user setting.  
NOTE  
7. Press AUTO ” button to process auto tune function.  
The tilt mechanism has a locking knob on the rear of the display portion of the Touch  
Monitor. There is a legend on the lock to indicate the locked or unlocked position of the  
locking knob. Do not force the display to tilt without unlocking the mechanism first.  
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Ad ditional information about the On-Screen-Display  
Menu Table  
Primary  
Secondary  
The OSD disappears (times-out) several seconds after you stop pressing the buttons while performing  
an adjustment. This function can be adjusted up to 60 seconds allowing the user more time. This  
adjustment is made in the “Settings” submenu.  
Directory Directory  
Description  
Image  
Brightness  
Adjust the brightness of the screen.  
Any changes made are automatically saved in the Touch Monitor memory when the OSD disappears.  
Turning off the power should be avoided while using the OSD, as this may not allow changes to be  
saved.  
Contrast  
Clock  
Phase  
H. Position  
V. Position  
Sharpness  
Volume  
Mute  
9300K  
7500K  
6500K  
User/Red  
User/Green  
User/Blue  
Adjust the contrast of the image.  
Adjust the clock pulse of the image.  
Adjust the focus of the image.  
Move the image left and right on the screen.  
Move the image up and down on the screen.  
Adjust the picturesharpness of lower resolutions.  
Adjust the volume of the audio.  
Adjustments for clock, phase and positions are saved for each signal timing or screen resolution.  
Except for these adjustments, all other adjustments have only one setting that applies to all signal  
timing.  
The submenu color will change from white to pink when the function is selected.  
Audio  
Color  
You can skip the OSD menu and display commonly used adjustment scales directly by using the  
following button operations (refer to previous diagram for button locations):  
Set the audio mute to be on or off  
Set the color temp. to 9300K white color.  
Set the color temp. to 7500K white color.  
Set the color temp. to 6500K white color.  
Brightness  
Contrast:  
Press the Brightness Button (3) when the Menu is not displayed.  
Press the Contrast Button (2) when the Menu is not displayed.  
Press the Auto Button (5) when the Menu is not displayed.  
Adjust red/green/blue gain.  
Select the OSD language.  
Auto Setting:  
Language English  
Français  
The Auto Adjust process may take as much as10 consecutive seconds. The display image will make  
noticeable changesas the Auto Adjust function completes.  
Italiano  
Deutsch  
Adjust OSD display time setting.  
Español  
Move OSD display positionto any one of the following 5  
positions within the overall screen.  
Self-Test Check:  
This product providesa self-test ability, through which you can check whether the LCD monitor  
functions are working properly.  
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2
5
Settings OSD Timeout  
OSD Position  
3
If your LCD monitor is properly connected, but there is no image showing and the power indicator light  
on the Touch Monitor displays orange, please follow the steps below:  
1. Turn off both the computer and LCD monitor.  
2. Unplug the video signal connector from the back of the computer.  
3. Turn the LCD monitor on.  
4. The monitor should display “No Signal Input” on the screen and the power LED indicator should be  
Auto Setting  
Recall  
Analog  
Set up to adjust clock, phase and positions automatically.  
Restore to factory settings  
orange. If no display is observed, there may be a problem with the Touch Monitor.  
Input  
Source  
5. Turn off the LCD monitor and reconnect the signal cable. Thenturn the computer and LCD monitor  
on. As the computer boots, there should be a video display and the power LED should now be  
green. If the LED of the monitor is an orange color after completing the steps above, please check  
Select Analog input source:  
your VGA card and computer system.  
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FOR YOUR SAFETY  
SPECIAL NOTES ON LCD TOUCH MONITORS  
The following are normal with LCD Touch Monitors and do not indicate a problem.  
ARNING  
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When the LCD Touch Monitor is first powered on, the picture may not fit in the display area. This  
is because of the type of computer graphics system that is used. In such case, adjust the picture  
position to a desired image (See Operating the Monitor).  
ALWAYSOPERATE UNDER KNOWN POWER SUPPLY  
·
Usage of incorrect voltage will cause malfunctions and may cause fire or electric shock.  
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The screen may flicker during initial use. Turn off the power and then turn it on again the  
flickering should disappear.  
PROTECT AND CORRECTLY USE THE SIGNAL CABLES  
·
Do not pull or bend the power cable and signal cable or place the monitor or any heavy  
objects on the cables. If the cables are damaged, they may cause fire or electric shock.  
Users may notice some uneven brightness on the screen depending on the desktop resolution  
they use. It is normal for LCD Touch Monitors to show uneven brightness.  
IMMEDIATELY STOP OPERATING THE MONITOR WHEN YOU DETECT ANY  
ABNORMAL OCCURRENCES  
Due to the nature of the LCD displays, images displayed on the screen for long periods of time may  
still appear after the screen content has been changed. This phenomenon can be corrected, over  
time, by switching display content or leaving the monitor off for a number of hours.  
·
If you notice any abnormal phenomenon such as strange noise, smoke or smells, unplug the  
monitor and contact your dealer or the nearest service center immediately.  
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If the screen becomes dark, flickers, or does not light-up, contact your dealer or the nearest  
service center for a backlight replacement. Do not attempt to replace it yourself.  
DO NOT REMOVE THE CABINET  
Removing the cabinet may expose you to the danger of fire or electric shock. Opening the  
product will void the warranty.  
DO NOT PUT ANY FOREIGN OBJECT INSIDE THE MONITOR  
Modification of this product may result in improper operation as well as voiding the warranty.  
DO NOT USE THE MONITOR NEAR WATER  
·
Cleaning  
W
ARNING  
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If you dropped any material or liquid such as water onto the monitor when cleaning, unplug the  
power cable immediately and contact your dealer or the nearest service center. Always make  
sure your hands are dry when unplugging the power cable.  
·
·
Operating the monitor in close proximity to water where the water may enterthe device may  
cause fire or electric shock.  
C
AUTION  
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For safety reasons, turn -off the power switch and unplug the monitor before cleaning.  
Do not scratch or rub the screen with a hard object.  
BAD WEATHER CONDITIONS  
·
It is advisable not to operate the monitor during heavy thunderstorms as intermittent breaks in  
power may cause malfunctions. Do not touch the plug under these circumstances as it may  
cause electric shock.  
Never use any of the following solvents on the LCD Touch Monitor. Such harsh chemicals may  
cause damage to the cabinet and the touch sensor.  
Thinner Spray-type cleaner, Benzene, Wax, Abrasive cleaner, Acid or Alkaline solvent  
AUTION  
C
Cabinet  
DISCONNECT CABLES WHEN MOVING THE MONITOR  
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Remove dirt with a lightly moistened cloth and a mild solvent detergent. Then wipe the cabinet  
with a soft dry cloth.  
·
When moving the monitor, always turn off the power, unplug the monitor, and disconnect the  
signal cables.  
DISPLAY AREA (TOUCH SENSOR)  
DO NOT TOUCH THE ELECTRICAL CONNECTIONS WITH WET HANDS  
Pulling or inserting the plug with wet hands may cause electric shock.  
HOLD THE PLUG WHEN DISCONNECTING  
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Periodic cleaning with a soft dry cloth is recommended. Non-abrasive household window-type  
cleaners are recommended.  
Do not use tissue to clean the display area. It may scratch or dull the LCD screen.  
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To disconnect the power cable or signal cables, always pull the cables by the plug. Never pull  
on the cable as this may cause fire or electric shock.  
Power Management  
This LCD Touch Monitor complies with the VESA DPMS (version 1.0p) power management specification.  
DPMS provides four types of power saving modes by detecting the horizontal or vertical sync signal. As  
well, the computer graphic card also needs to be DPMS compliant to utilize these modes.  
OTHER CONSIDERATIONS  
Ergonomics Recommendations  
Power  
LED  
Green  
Power  
Consumption  
Normal  
Recovery  
Time  
Item DPMS Mode  
Display  
H-sync  
V-sync  
Do not operate the monitor in a dark room or against a bright background. For optimal viewi ng comfort,  
the monitor should be just below eye level and 30-60 cm (16-24 inches) away from your eyes. When  
using the monitor over a prolonged period of time, a ten-minute-break per hour is recommended.  
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On  
Normal  
---  
On  
< 10 KHz  
On  
On  
On  
5W  
Stand By  
Suspend  
Off  
No Display Amber  
No Display Amber  
No Display Amber  
3 sec  
3 sec  
3 sec  
5W  
5W  
< 10 Hz  
< 10 KHz < 10 Hz  
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Supported Timing  
CONFORMITY AND COMPLIANCE  
Analog  
Display Mode  
Horizontal Frequency Vertical Frequency  
FCC Compliance Statement  
640 x 480  
31.5 KHz  
37.5 KHz  
37.8 KHz  
31.5 KHz  
35.2 KHz  
37.9 KHz  
46.9 KHz  
48.1 KHz  
48.4 KHz  
56.5 KHz  
60.0 KHz  
35.0 KHz  
49.7 KHz  
60.0 Hz  
75.0 Hz  
72.8 Hz  
70.1 Hz  
56.3 Hz  
60.3 Hz  
75.0 Hz  
72.0 Hz  
60.0 Hz  
70.1 Hz  
75.0 Hz  
66.7 Hz  
74.6 Hz  
This equipment has been tested and found to comply with the limits for a Class B digital device,  
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference when the equipment is operated in a residential installation. This device  
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance  
with the instructions, may cause harmful interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular installation. If this device does cause harmful  
interference to radio or television reception (this can be determined by turning, the device off and on),  
you are encouraged to try to correct the interference by one or more of the following measures:  
*Reorient or relocate the receiving antenna.  
VGA  
720 x 400  
800 x 600  
SVGA  
VESA  
1024 x 768  
XGA  
VGA  
*Increase the separation between the equipment and the receiver.  
*Connect the equipment into an outlet on a circuit different from that to which the receiver is  
connected.  
640 x 480  
832 x 624  
640 x 350  
Macintosh  
MS-DOS  
*Consult the dealer or an experienced radio/TV technician for help.  
31.5 KHz  
70.1 Hz  
Caution:  
Troubleshooting Procedures  
If the LCD Touch Monitor fails to function correctly, please follow these steps for a possible solution.  
To comply with the limits for an FCC Class B computing device, you should use the shielded signal cord  
and shielded power cord supplied with this unit. The Federal Communication Commission warns that  
changes or modifications of the unit not expressly approved by the party responsible for compliance  
could void the user’s authority to operate the equipment.  
1.  
2.  
Perform the adjustments according to Operating the Monitor section.  
Refer to the following troubleshooting chart if you cannot resolve the problem from other sections  
of this Users Guide.  
Radio Frequency Interference Statement  
3.  
If the problem is not described below or you cannot correct the problem, stop using the monitor  
and contact your dealer or the nearest service center forfurther assistance.  
Warning:  
This is a Class B product. In a domestic environment this product may cause ra dio interference in which  
case the user may be required to take adequate measures.  
PROBLEM  
No Display.  
CHECK TO SEE:  
Canadian DOC Notice  
For Class B Computing Devices  
If the power cord is firmly plugged in the socket.  
If the power switch is turned on.  
If the AC outlet is OK. Please checkusing another piece of equipment.  
If a blank screen saver is active, use the keyboard or mouse to activate.  
If increasing the CONTRAST and/or BRIGHTNESS displays an image.  
a) Power indicator does not  
light up.  
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital  
apparatus as set out in the Radio Interference Regulation of the Canadian Department of  
Communications.  
CE Marking Declaration Of Conformity  
b) Power indicator is green. If the computer is ON.  
If the signal cable is properly connected at both ends.  
This LCD Touch Monitor complies with the requirements of related European standards, which include:  
If the signal timing of the computer is within the spec of the monitor.  
If the power management mode is activated, use the keyboard or mouse  
to activate.  
If the computer is ON.  
If the signal cable is properly connected at both ends.  
If the signal timing of the computer is within the spec.  
c) Power indicator is  
amber.  
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Emission: EN 55022, EN 61000 -3-2, EN-61000-3-3  
Immunity: EN 50082-1  
Safety: EN 60950 [Low-Voltage Directive (73/23/EEC)  
Display is too dark or too If the video output level of the computer is within the spec; assuming the  
ENERGY STAR  
This product meets the Energy Star guidelines for energy efficiency.  
bright.  
Display is not in the  
center.  
CONTRAST and BRIGHTNESS controls have not effect.  
If the signal timing of the computer is within the spec. Some graphic  
cards have their own positioning controls.  
If the power voltage is within the spec.  
If the signal timing of the computer is within the spec.  
If the signal cable is properly connected at both ends.  
Display is shaking.  
Display is not  
synchronized.  
If the signal timing of the computer is within the spec, or there is a graphic  
card failure  
If the video output level of the computer is within the spec.  
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Warranty  
PRODUCT SERVICE AND SUPPORT  
Trilogy Touch Technology  
Should this product fail or require service, please contact your Dealer or Distributor for service or  
support. The Dealer or Distributor may have specific programs for support of this product, or may  
provide specific services outside the scope of the manufacturer’s original warranty.  
TOUCH MONITOR LIMITED WARRANTY  
Should support from the manufacturer become necessary, please use the contact information listed  
below. Be prepared to provide the following information, which is required.  
A. Limited Warranty  
·
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The product model and serial number, found of the rear sticker of the touch monitor itself.  
Your name, company name and telephone number. As well, a shipping address may be  
necessary which cannot be a post office box.  
The name of the dealer or distributor from which the product was purchased.  
The ability to provide specific failure details.  
Trilogy Touch Technology, Inc. (“Trilogy”) warrants the TFT -LCD touch monitor(s) (“the Monitor) or  
(“product”) you have purchased from Trilogy or from a Trilogy Authorized Reseller, to be free from  
defects in materials and workmanship under normal use for a period of three (3) years. The warranty  
period begins on the date of purchase. Your original purchase invoice (sales receipt) is your proof of  
purchase. If you cannot provide the original purchase invoice (sales receipt), the warranty period will be  
based on the manufacture date-code shown on the monitor. A Monitor that has been exchanged is  
warranted starting at the original date of purchase. The burden of warranty entitlement is solely on the  
customer.  
·
·
In addition, it may be helpful for troubleshooting purposes to have a telephone close to the product.  
Support is limited to the touch monitor. Application software issues, Operating System operation or  
installation, PC troubleshooting or software program development is beyond the scope of available  
technical support.  
Should a defective product meet the warranty terms, Trilogy may provide an advance replacement  
product, shipped within 24 business hours, at the customer’s request. Monetary security for the  
replacement is required.  
Contact Information:  
Mailing Address:  
Trilogy Touch Technologies  
One New Hampshire Avenue, Suite 125  
Portsmouth, NH 03801  
This warranty extends only to the original purchaser; it is not transferable to anyone who subsequently  
purchases, leases, or otherwise obtains the Monitor. It excludes expendable parts. During the warranty  
period, Trilogy will repair or replace defective hardware with new or equal to newparts and products. All  
exchanged parts and monitors replaced under this warranty will become the property of Trilogy. During  
the warranty period, there will be no charge for labor or parts. Freight costs to return products to Trilogy  
will be the customer’s responsibility. If, after repeated efforts, Trilogy is unable to repair the Monitor to  
good working order, the product may be replaced with an equal product, solely at Trilogy’s discretion.  
Customers must notify Trilogy Technical Support, in writing within 30 days of a service incident. If  
Trilogy determines that the product does not meet the warranty entitlements, then Trilogy’s sole  
responsibility will be to offer a billable repair.  
Telephone Number:  
800 360-9019  
Technical Support FAX:  
Technical Support Email  
866 398-3601  
Product Registration  
Trilogy products may be registered at our website. Doing so insures that any information, updates or  
revisions concerning the product are sent. Be prepared to supply the model number, serial number and  
purchase vendor, as well as contact information.  
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C. Trilogy Service Policies  
B. Warranty Limitation; Exclusion; Exclusive Remedies  
Product service is subject to the following terms and conditions. Customers may contact their dealer or  
distributor for their respective service entitlement and policies.  
This Limited Warranty does not extend to any Monitor that has been damaged; a) during or as a result  
of use other than for its normal intended purpose, failure to use the monitor in accordance with the  
Users Manual which accompanies it, misuse, abuse, or negligence; (b) by the use of parts not  
manufactured or sold by Trilogy; (c) modifications of the Monitor; (d) as a result of services by anyone  
other than Trilogy or freight damage when returning the monitor to Trilogy or Trilogy’s Service Center; (f)  
due to unusual physical or electrical stress or interference, failure or fluctuation of electrical power,  
lighting, static electricity, fire, floods, or any acts of God.  
1. Service is available for Monitors purchased and located in the continental United States, Canada,  
Alaska, Hawaii and Puerto Rico. Shipments to customers cannot be made to PO Boxes.  
Material returned to the Trilogy Service Center may not come via USPS, as not all locations have  
parcel delivery.  
2. Prior to obtaining service you must contact the Technical Support group. Please have the model  
number, serial number, and date of purchase, ready when you call. The serial number (S/N) and  
model number are located on the back of the monitor.  
THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES, RIGHTS OR CONDITIONS,  
EXPRESSLY OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO,  
ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE  
AND CIRCUMSTANCES ARISING FOR DEALING, CUSTOM OR THE USAGE OF TRADE. THE  
BUYER IS RESPONSIBLE FOR DETERMINING IF THE PRODUCT IS SUITABLE FOR A SPECIFIC  
PURPOSE AND/OR MEETS THE BUYER’S PRODUCTION REQUIREMENTS. TRILOGY SHALL  
NOT BE HELD LIABLE FOR ANY DAMAGES, INCIDENTAL OR CONSEQUENTIAL, ARISING  
FROM OR IN CONNECTION TO THE USE OF THEIR PRODUCTS WHETHER OR NOT IT IS  
CONSISTENT WITH ANY OTHER STATEMENT MADE IN THE WARRANTY DOCUMENT.  
3. Products must be out of specification for service. Trilogy Touch Technology is the sole judge.  
4. Trilogy Technical Support will attempt to help you resolve your problem over the telephone. During  
problem resolution, Trilogy will require your assistance in performing routine diagnostic procedures.  
If appropriate, Trilogy will then issue you a Return Materials Authorizations (RMA) number to be  
used as a means of identifying the Monitor. NO PRODUCT MAY BE RETURNED FOR ANY  
REASON WITHOUT A RMA. FAILURE TO DO SO WILL RESULT IN REFUSED SHIPMENTS.  
5. Service must take place by returning the monitor to the designated Trilogy Service Center. The  
proper address will be supplied at the time the RMA is issued. DO NOT RETURN PRODUCTS  
FOR SERVICE TO THE CORPORATE ADDRESS. You must prepay any shipping charges, export  
taxes, custom duties and taxes or any other charges associated with transporting the Monitor. In  
addition, you are responsible for insuring the Monitor during shipment. You assume the risk of loss  
during shipment. Use the original shipping and packing materials and include a description of the  
sym ptoms of the problem. If the original shipping and Packing materials and boxes are not  
available, please make sure the monitor is properly packaged and secured inside a shipping  
container. THE RETURN MATERIALS AUTHORIZATION (RMA) NUMBER MUST BE PLACED  
ON THE EXTERIOR OF THE SHIPPING CONTAINER. PHYSICAL DAMAGE THAT OCCURRED  
DURING SHIPMENT IS NOT WARRANTED.  
THIS LIMITED WARRANTY GIVES THE BUYER SPECIFIC LEGAL RIGHTS. THERE MAY ALSO BE  
OTHER RIGHTS THAT VARY FROM STATE TO STA TE. BUYERS ARE ADVISED TO CONSULT  
APPLICABLE STATE OR PROVINCIAL LAWS FOR FULL DETERMINATION O F RIGHTS.  
6. RMAs EXPIRE IN 30 DAYS OF ISSUE DEFECTIVE PRODUCTS THAT HAVE A RMA MUST BE  
RETURNED WITHIN THAT TIME.  
7. Trilogy is not responsible for a monitor shipped to the Authorized Service Center. Products that  
arrive physically or cosmetically damaged or scratched, including but not limited to, scratches on  
the Monitor, the panel, or bezel, or damage beyond normal usage, will not be eligible for  
replacement. In this event, remedial service will be repair and return. PRODUCTS THAT  
ARRIVE WITH COSMETIC OR PHYSICAL DAMAGE AT THE AUTHORIZED SERVICE CENTER  
FROM AN ADVANCED REPLACEMENT, WILL BE ASSESSED A REPAIR CHARGE.  
8.  
Advance Replacement: Customers that need a replacement monitor as soon as possible to  
decrease down time, can arrange for cross shipping using a Credit Card as collateral. The value of  
the monitor will be authorized on the customer’s credit card and held as collateral upon the  
shipment of the replacement monitor from the Trilogy Service Center. The amount authorized will  
be cancelled upon receipt of the defective monitor back from the customer. Shipment will be made  
via the most economical ground service. Standard policy terms apply to Advance Replacement  
products. Please see above.  
14  
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